Terms of Service

Who we are

trôve studio sells vintage clothing and jewellery from a studio in Pretoria, South Africa. These are our details as required by the Electronic Communications and Transactions Act, 2002:

Trading name

trôve studio

Legal status

Sole proprietor (not a registered company)

Physical address (also for service of legal documents)

Pretoria, South Africa

Email

hello@trovestudio.co.za

Email hello@trovestudio.co.za about orders and press@trovestudio.co.za for press and collaborations. We don’t belong to any self-regulatory body or subscribe to an industry code of conduct.

Using this website

By using the site you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use the site. Don’t misuse it: for example, don’t try to get into accounts or data that aren’t yours, or interfere with how the site works for other people.

Our pieces

Everything we sell is vintage and there is only one of each piece. Once it sells, it is gone. Because these pieces have been worn before, they may show signs of age or wear. We describe each piece, its size and its condition as accurately as we can, and wear that we describe in the listing is not a defect. Colours can look slightly different on different screens.

Prices and orders

Prices are in South African rand. Delivery costs R100 per order and is free on orders over R2,500; the full total, including delivery, is shown at checkout before you place your order. At checkout you can review your order, correct any mistakes and back out before you confirm.

Placing an order is an offer to buy. The contract of sale is formed when we confirm your order. We don’t take card payments on this website yet: after you order we contact you with payment details, and we dispatch once payment is received.

Because each piece is unique, a piece can occasionally sell moments before your order goes through. If that happens, or if a piece turns out to be unavailable or wrongly priced, we will tell you straight away and cancel that part of the order, and refund anything you have paid for it within 30 days.

Your order reference is shown when you order. If you have an account, your order history is in your profile.

Delivery

We deliver within South Africa only, usually within 3 to 5 business days of dispatch. If we can’t deliver within 30 days of receiving your order, you can cancel it and we will refund you. Full details are on our Shipping & Returns page, which forms part of these terms.

Cancelling and returns

You can cancel any order without giving a reason within 7 days of receiving it (the cooling-off period in section 44 of the Electronic Communications and Transactions Act). This applies to Archive pieces too. The only cost to you is the direct cost of sending the piece back, and we refund what you paid within 30 days of your cancellation.

Beyond that, our returns policy explains when you can return or exchange a piece.

Faulty pieces

Under the Consumer Protection Act, 2008, if a piece is faulty in a way we didn’t tell you about, you can return it within six months of delivery at our cost. As every piece is one of a kind a replacement is usually not possible, so we will repair it or refund you, as you choose. Care guidance is on our Garment Care and Jewellery Care pages.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.

Payment security and your information

No card details are entered or stored on this website. How we collect, use and protect your personal information is set out in our Privacy Policy.

Your account

Keep your sign-in details safe; you are responsible for what happens on your account. Tell us quickly if you think someone else has access to it. You can delete your account at any time from your profile. We may suspend or close an account that is used to misuse the site.

Our content

The photographs, text and design on this site belong to trôve studio. Don’t copy or reuse them commercially without our permission.

Availability of the site

We try to keep the site running and its information accurate, but we can’t promise uninterrupted access. We may change or withdraw pieces, prices and content at any time before you order.

Complaints and disputes

If something goes wrong, email hello@trovestudio.co.za first and we will try to put it right. We don’t subscribe to an alternative dispute resolution code. If we can’t resolve a complaint, you can refer it to the Consumer Goods and Services Ombud (cgso.org.za) or the National Consumer Commission.

These terms are governed by South African law, and South African courts have jurisdiction over any dispute.

Changes to these terms

We may update these terms. The version on this page when you place an order is the one that applies to it. The date at the top shows when they last changed.